BHOA & Homeside Properties kick-off

Attendees: Blevins, Healy, Kashani, Klein, Pons, and potential community managers and management of Homeside

Agenda

Notes

Homeside will take over management in April

Introductions

Expectations: Steve

• The biggest issue is communications and resident customer service
• Timely payment of vendors, reimbursement for expenses
• Being 17+-year-old community, we are facing age issues with homes, mailboxes, and facilities.
• Upkeep of yards, mailboxes, paint, power washing, etc. has been highlighted by neighbors as needing more oversight.
• Processes to ensure better self-service and transmission of ACC and other forms/requests, notifications
  • Customer service line for Homeside is centralized, not focused on manager
• Voting – has been impossible to reach 2/3 turnout minimum; options?

Plans: Homeside

• Twice a month on-site
• HOA Now — an online portal for homeowners
• BOD reports – financials, sales, infractions, open work orders, open ACC requests monthly (and online)
• Customer service line for Homeside is centralized, not focused on manager
• What they need from us
  • communications
  • parameters

Thoughts

• Spring Fling – meet and greet with new manager, committees, with hotdogs, etc.
• Before pictures and next year after pictures to show how the neighborhood has improved under new managment